Welcome to the Kwickgaadi Help Center! We’re here to make your car rental experience smooth, safe, and satisfying. Whether you’re a new user or a frequent renter, find answers to all your questions right here.
Q: How do I book a car?
A: Simply visit www.kwickgaadi.com or open the Kwickgaadi app. Choose your car, select dates, upload documents, and make a secure payment — you're good to go!
Q: Can I book a car at the last minute?
A: Yes, subject to availability. We recommend booking at least 2–4 hours in advance for guaranteed service.
Q: Can I change or cancel my booking?
A: Yes, you can modify or cancel your booking from your dashboard. Check our Refund & Cancellation Policy for applicable charges.
Q: What documents do I need to rent a car?
A: You’ll need a valid driver’s license and a government-issued photo ID (like Aadhaar, PAN, Passport).
Q: How long does verification take?
A: Usually within 30–60 minutes. We’ll notify you once your documents are verified.
Q: Can I get the car delivered to my location?
A: Yes, doorstep delivery is available in select cities. Charges may apply depending on the distance.
Q: Where do I return the car?
A: Return it to the same location where you picked it up or as mentioned in your booking.
Q: What payment methods do you accept?
A: We accept UPI, debit/credit cards, net banking, and wallets.
Q: When will I get my refund?
A: Refunds are processed within 5–7 business days as per our Refund Policy.
Q: What if the car breaks down during my trip?
A: Don’t worry. Our 24/7 roadside assistance is here to help. Call our support helpline immediately.
Q: Is insurance included with the rental?
A: Yes, basic insurance is included. However, you are liable for damages not covered by insurance or caused by negligence.
Q: What should I do if I face an issue during rental?
A: Call our customer support or raise a ticket from the app or website. We will resolve it promptly.
Q: How do I report a lost item?
A: Contact us immediately. If found, we will arrange for safe return of the item.
Email: hello@kwickgaadi.com
Website: www.kwickgaadi.com
Customer Support Hours: 9:00 AM to 9:00 PM (Mon–Sun)
Emergency Assistance: Available 24/7 during an active booking
